Refund and Returns Policy

Company Name: Tube Packaging Pro

We want you to be completely satisfied with your experience at Tube Packaging Pro. We are committed to providing top quality custom packaging solutions. For this reason, please review our "Return and Refund" policy thoroughly to understand our procedures regarding the return, refund and exchange of products.

Eligibility for Returns

We typically do not accept returns because all of our custom packaging solutions are made-to-order (i.e. custom-printed boxes and customized packaging). However, if you receive a defective item or we made an error during your order, you may be able to obtain a refund or return.

Examples of when you may be able to obtain a refund or return include:

• A defect exists in the delivered product; and/or
• We sent you the wrong product (for example, incorrect size, incorrect printing, etc.); and/or
• The product you ordered did not match the proof that we approved as part of your order;

How To Initiate A Return Or Refund

If you would like to initiate a return or refund, please complete the following steps:

Contact us by phone or email within 7 days from the date you received your order, using one of the contact options below:

Phone: +1-(312)-756-8993

Email: [email protected]

Provide us with:

• Order # (this is required)
• Description of the problem
• Photos of the defective or incorrect product

We will review your request and respond to you via email or phone within 2-7 business days after receiving your information.

The Refund Process

After we have approved your return/refund request:

1. The refund will be processed back to your original payment method and should appear in your account within 7-10 business days.
2. Any shipping costs associated with your return will not be refunded unless the error was caused by us.
3. In certain situations, we may also offer you a complimentary reprint or replacement of the product rather than a full refund.

Custom Orders Policy

Because each of our packaging products is custom-made based on the specifications of your order, the following conditions apply to your return/refund:

1. Buyer's remorse (i.e. simply deciding that you don't like the way it looks) is not considered a valid reason for a return.
2. We cannot accept returns because you entered incorrect input data (for example, incorrect size, design file, color).

Before Approving Your Design Proof And Making Payment

• Please ensure that your design proof accurately represents what you want your final product to look like.
• Please confirm that your order details are correct.

Shipping Damages

If your shipment arrives damaged:

Take clear photos of the damage to both the box and its contents.

Notify us about the damage within 48 hours of delivery so we can submit a claim to the carrier and assist you with obtaining either a replacement or a refund.

Cancellation Policy

Your order may only be canceled within 24 hours of placing the order, once production has commenced, cancellation is not possible.

Contact Us

If you need assistance with a return, refund or exchange, please contact our customer service team:

Tube Packaging Pro

• Website: https://tubepackagingpro.com/
• Email: [email protected]
• Phone: +1-(312)-756-8993
• Address: 10778 Watson Pl, Jamaica, NY 11433